# Implementation and Support

## Implementation

### Focus Areas

Implementation Framework and Consulting

### Inclusive of

- Review and analyze business case, entity and transaction types
- Provide best practices on data ingestion methods, data mapping and integration methods
- Evaluate customer rules for feasibility, data requirements, best practices
- Provision sandbox and production environment

Implementation Framework and Consulting

- Initial Detection Models (Rules) Launch*
- Case Management Workflow
- External Alerts Pipeline (if available)*

Project Management

- Assigned Implementation Manager
- Customized Project Plan and Milestones
- Weekly calls for project review and solution consulting

Solution and Support Consultation

- Feature provisioning
- In-implementation troubleshooting
- Rules tuning and consultation

Training

- Unit21 Introduction Training
- Detection Modeling
- Case Management

## Implementation

Details

| Standard | Gold |
|----------|------|
| Access the latest generally available product versions and documentation | Access to product release notes |
| Access to searchable articles and blogs | Access to Customer Success team |
| Slack channel for project discussions or general questions | Up to 2 hours/month (use or lose) with a technical solution consultant |

Please see severity definitions here. Version: Mar 2024.

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